EVALUATION OF MOBBING AND STRESS EXPOSURE TO NURSES IN PUBLIC HEALTH INSTITUTIONS IN FEDERATION OF BOSNIA AND HERZEGOVINA

Abstract

Aim of research is to evaluate mobbing and stress in public health institutions in Federation of Bosnia and Herzegovina. Evaluation of mobbing and stress included 336 respondents; nurses employed in public health institutions in Federation of Bosnia and Herzegovina, in a period from December 2016 to April 2017. The study was designed as a transient, and the survey was conducted anonymously using a “Mobbing testing scale” and a standardized “Occupational Stress Questionnaire,” both methods found in literature. In the statistical analysis, an exploratory and confirmatory factor analysis for mobbing and stress scales was used, as well as calculation of the regression coefficients of the obtained factors. Significance level was α = 0.05. Analysis showed that respondents currently in a professional development or with a better social background are less exposed to mobbing in form of “passive-aggressive communication.” Highincome individuals are less exposed to “pathological lies as a means of achieving the goal,” unlike respondents living in urban environments. Subjects with higher degree of education are more exposed “Stress due to communication with colleagues and patients, conflicts.” The opposite was found in case of individuals with higher income, who are less likely to engage in conflicts. Life in the urban environment in the early childhood and adolescence has an impact on stress coefficients related to “inadequate work space/environment.” Different socio-demographic characteristics of examined nurses have an impact on exposure to workplace mobbing and occupational stress.